I Have Just Experienced The Power Of Chatter

I just have experienced the power of chatter. Its amazing when people can get addressed when they have problems, isn't it? and its free user license with a limit of 5500 users of course, which is not minimum and can be increased.

It took some simple configurations to make it simple.

I created a user with License "Chatter External" and profile "Chatter ExternalUser" while that account is being set up, I created a private group "Cusomer Group 1" allowing customers to interact.

The user could log in with a different browser, While a CSR is looking for some open Cases in Cusomer Group 1.

Now its just the Social media.... Salesforce group has then become a facebook page or something. And the conversation smoothly went on just like expected.

Just wanted to share this. What a way to provide service.

Go Force Go

HTH
Prabhan


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