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Showing posts from March, 2013

I Have Just Experienced The Power Of Chatter

I just have experienced the power of chatter. Its amazing when people can get addressed when they have problems, isn't it? and its free user license with a limit of 5500 users of course, which is not minimum and can be increased. It took some simple configurations to make it simple. I created a user with License "Chatter External" and profile "Chatter ExternalUser" while that account is being set up, I created a private group "Cusomer Group 1" allowing customers to interact. The user could log in with a different browser, While a CSR is looking for some open Cases in Cusomer Group 1. Now its just the Social media.... Salesforce group has then become a facebook page or something. And the conversation smoothly went on just like expected. Just wanted to share this. What a way to provide service. Go Force Go HTH Prabhan

Salesforce.com Vs Force.com Licenses

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Salesforce has recently announced its new force.com pricing list. Click  here  for the notification. The prices look so tempting, don't they? But wait... That licenses wont give you CRM, what they give u is a platform to build your own app (could be your own crm, but think about building it from the scratch, Brahma), though it is great for those who have CRM implemented with SFDC and have a need to provide some users access to only some apps. there are cases. SFDC is only providing horizontals, like CC, Sales, Marketing. It is not providing an ERP solution, but giving u force.com to build your logic. Before going into an example, let us understand what do these different licenses mean ... as given in "sf.pdf" Salesforce Designed for users who require full access to standard CRM and   Force.com   AppExchange   apps. Users with this user license are entitled to access any standard or custom app. Each license provides additional storage for Enterprise and Unlim